Semi-Custom Design Policy
I. DESIGN & PERSONALIZATION
Each semi-custom piece of stationery is intentionally designed to evoke a mood, style, or theme. While elements of the overall product can be personalized, the integrity of the design cannot be changed.
In general, the aspects of each product that can be altered include:
- Event Details (location, date, time, websites, etc.)
- Content for information cards and timeline cards
- Color palette (paper, envelopes, and ink)
- Foil color, if applicable
Aspects of the product designs that cannot be changed unless otherwise detailed within the product listing:
- Fonts used in the design (unless approved by Hampton Paper Co.)
- Layout of the design
- Flourishes and decorative elements included in the design
- Variations of printing methods once your order is placed
II. PROOFING & REVISIONS
Your ordered products will be personalized and shared for approval via digital proofs. Hampton Paper will send your first digital proof in 2-5 business days, after your wedding information form is completed.
All semi-custom orders include three (3) rounds of digital proofs. If more than three (3) proofs are required, additional fees may apply.
Your feedback on the design must be submitted via the digital proof. Feedback shared by other methods will not be accepted.
Once your feedback is shared via the digital proof, a follow-up proof will be shared within two (2) business days, if necessary.
As stated above, all proof feedback must be shared directly in the proof approval form.
Please direct all questions and concerns to your design contact via email, and if necessary they will offer availability for a conference call to discuss your questions, needs, or concerns.
At Hampton Paper Co., we aim to treat all of our clients with professional respect, care and consideration, and we expect that same in return. If at any time during the design or production process, the Hampton Paper Co. design team receives rude, derogatory, or inflammatory communication from you, and our differences are irreconcilable, Hampton Paper Co. withholds the right to sever the design agreement. Please refer to our cancellation policy.
IV. PRINT & PRODUCTION APPROVAL
Due to the nature of the design process for personal event stationery, there may be names or places that are not familiar to the Hampton Paper Co. Design Team. We will provide you with a Print & Production Approval Form to review all personalized products for spelling errors, grammar errors, or other errors that need to be corrected. You will then provide consent for moving forward with printing and production of your order by signing this form.
Once the Print & Production Approval Form is signed, you consent to give Hampton Paper Co. full permission to print all pieces as they appear in the form. No further changes can be made and Hampton Paper Co. will not be held responsible for any errors found after you grant approval. Hampton Paper Co. cannot be held responsible for designs that were approved in the Print & Production Approval Form and then printed with an error that you did not see. Any reprinting costs will be your responsibility.
The Hampton Paper Co. Design Team will do its best to maintain an work within your requested in-hand date; however, we will not be held to requested timelines in the event of delays caused by you, our client, or any of your agents.
Estimated timeframes for specific printing methods are detailed below. You project will not start until for Wedding Information Form is submitted.
|First Proof Received*||2-3 business days|
|Proofing Process**||5-7 business days|
|Production Time||2 weeks|
|Assembly (if added)||+2 weeks to the above|
|TOTAL PROJECT LENGTH||4-6 Weeks|
*The personalization process will only begin once we receive your completed wedding information form.
** The proofing process timeline is dependent on how quickly you are able to review the digital proofs. You will receive three (3) complimentary rounds of proofs, and it takes us 1-2 business days to make updates to proofs, once feedback is received.
All production times shown tuesdaygracedesigns.com are based on the time it takes to print, produce, and assemble your order. Therefore, all detailed production estimates begin once your Print & Production Approval Form is signed.
VI. PRINTING & PRODUCTION DISCLOSURES
Per professional preference and design aesthetic, the Hampton Paper Co. Design Team will help you decide what paper should be used for printing.
Hampton Paper Co. cannot be held responsible for materials that are out of stock, backordered or discontinued, as these situations are out of our control. Should this situation arise, a suitable alternative will be suggested.
All digital screens are all calibrated differently, and the colors showcased in digital mockups or proofs may vary slightly when printed. With specialty printing such as letterpress and foil printing, minor variations are to be expected.
Hampton Paper Co. is solely responsible for printing and producing the work for personalized for our clients, and will not release any editable files to you, such as Photoshop files, Illustrator files, InDesign Files, Procreate files, etc.
VII. SHIPPING POLICY
Hampton Paper Co. will provide Tracking and Shipping information to you once the designs have been printed, packaged, and shipped. Once the item is shipped, Hampton Paper Co. cannot be held responsible for damages, loss, or other shipping circumstances. Hampton Paper Co. is unable to provide tracking updates beyond the information that third party mail carriers release.
DAMAGE & ISSUES
At Hampton Paper Co., we take every measure to ensure your custom and semi-custom stationery is correct. This is why we provide you with multiple digital proofs of every piece, which we ask that your thoroughly enjoy for spelling and accuracy. We ask that you take the time to carefully review these proofs to reduce the risk of mistakes or issues once your order is produced.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- If there is an error made on the part of Hampton Paper Co., the problem will be corrected to the best of our ability at no cost to you.
- If the error or issue is reflected on the Final Proof, which your reviewed and approved, corrections and reprints can be ordered at your expense.
Hampton Paper Co. is not liable for any damage to invitations or stationery that is caused by the United States Postal Service once said products have been mailed to their recipients.
VIII. REORDER POLICY
Hampton Paper Co. recommends ordering at least 10 more pieces than households on your guest list to account for any additional guests that may be added to the guest list or any keepsakes that family members may want.
The Design Team will hold all designs of personalized products on file for one year. If reorders are required, you may simply place an additional order of the pieces required and note that this is a reorder in the special instructions section at checkout.
This will expedite the design process, and you will receive another Print & Production Approval Form to review and sign prior to production.
IX. EXTENDED USE AND COPYRIGHT OWNERSHIP
All proofs and design elements are the intellectual property of Salt + Spruce Creative Co., LLC (Hampton Paper Co.). Proposals, quotes, and proofs may not be shared, copied, or imitated with or by any person. Exceptions are made only for parties directly involved with your wedding (i.e. wedding planner, parents, significant other).
As all semi-custom designs created by the Hampton Paper Co. Design Team are owned by Salt + Spruce Creative Co., LLC (Hampton Paper Co.). The designs cannot be printed by the bride, groom, parents of the couple, or any third party other than Salt + Spruce Creative Co., LLC (Hampton Paper Co.). This includes crests, stationery artwork, motifs, patterns, illustrations, design elements and calligraphy. An exception will be made if Salt + Spruce Creative Co., LLC (Hampton Paper Co.) sells an extended license of the artwork to you.
Please email your point of contact during the personalization process for information on purchasing an extended license.
By placing your order, you understand that any unauthorized use of design elements will result in an invoice from Salt + Spruce Creative Co., LLC (Hampton Paper Co.) for the applicable licensing fees accrued, which must be paid in 10 business days to avoid Salt + Spruce Creative Co., LLC (Hampton Paper Co.) referring the unpaid amount to collections. You are responsible for any fees from unauthorized artwork usage.
Please note that Hampton Paper Co. utilizes professional printing and production companies, which will allow your designs to be created in a professional and quality manner, so it is recommended to order any and all corresponding pieces through us.
Salt + Spruce Creative Co., LLC (Hampton Paper Co.) owns all copyrights in any and all work(s) created or produced pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Salt + Spruce Creative Co., LLC (Hampton Paper Co.) and may be used in the reasonable course of Vendor’s business. By placing your order, you acknowledge that Salt + Spruce Creative Co., LLC (Hampton Paper Co.) has the right to also use images, design elements, calligraphy, etc. from any portion of the work for portfolio or marketing purposes. You may request that Hampton Paper Co. delay posting photos or imagery publicly until after the event date.
Salt + Spruce Creative Co., LLC (Hampton Paper Co.) presents that we owns the rights to the designs that are created for all products, or has secured such rights to any third-party content incorporated into the final design(s); and that the Hampton Paper Co. Design Team’s work does not violate the patent, copyright, trade secret or other property right of any person, firm or entity.
X. CANCELLATION POLICY
CANCELLATION AND/OR NON-RESPONSIVE FROM THE CLIENT
If you desire to cancel your order, reschedule the services, or if it becomes impossible for Hampton Paper Co. to render design services due to the fault of you, the client, or parties related to you, such as failure of the event to occur or failure to get information or Client Content needed in a timely manner, please provide notice to Hampton Paper Co. as soon as possible.
Our Semi-Custom Cancellation Policy is as follows:
- If you have not approved your final proof and production has not begun, you are subjected to a $250.00 cancellation fee. The remainder of the Total Cost will be reimbursed to the original method of payment.
- If you have approved your final proof and production has begun, your order is non-refundable, without exception.
We will notify you once we’ve received your Refund/Cancellation request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the reasonable control of either party, such as, but not limited to:
- a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
- War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
- any hazardous situation created outside the reasonable control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism; or any act outside of the reasonable control of either party such as a governmental authority, strike, lockout or labor dispute.
In this event, Hampton Paper Co. will work with you to come to an agreement that is as satisfactory as possible for all parties.
In the situation where you and Hampton Paper Co. no longer see eye-to-eye in regards to the project and cannot reach a cordial agreement about next steps, Hampton Paper Co. reserves the right to cancel the Agreement and gracefully part ways with you. At that time, you will be responsible for finding a different stationer to satisfy your design needs. Hampton Paper Co. reserves the right to keep the $250 cancellation fee and may or may not charge you for additional work rendered after project was originally booked. In this instance, you will not be provided with any of the work created during the design process including, but not limited to, working files in Photoshop, Illustrator, InDesign, Procreate, etc.